Refund and Returns Policy

At Sparvit India, we value your trust and strive to provide you with the best quality sanitary ware, brass CP fittings, and accessories. Customer satisfaction is our top priority, and we stand by the quality of our products.

If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy will guide you through the process.

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1. Eligibility for Returns

• Products are eligible for return within 7 days of delivery.
• To be eligible, the item must be:
  • Unused, uninstalled, and in the same condition as received.
  • In its original packaging with all tags, manuals, and accessories intact.
• Items not eligible for return include:
  • Products damaged due to mishandling, incorrect installation, or improper use.
  • Customized, made-to-order, or clearance/sale items.

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2. Return Process

• To initiate a return, please contact our Customer Support Team at [your email/contact number].
• Provide your order number, product details, and reason for return.
• Our team will review your request and provide a Return Authorization along with instructions.
• Customers are responsible for shipping costs of returning items unless the return is due to a defect or incorrect product delivered.

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3. Refunds

• Once we receive and inspect your return, we will notify you regarding the status of your refund.
• Approved refunds will be processed to your original method of payment within 7–10 working days.
• Shipping charges, if any, are non-refundable.

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4. Exchanges

• We offer replacement or exchange if you receive:
  • A defective or damaged product.
  • An incorrect item in your order.
• Exchanges are subject to product availability.

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5. Damaged or Defective Products

• If your order arrives damaged or defective, kindly notify us within 48 hours of delivery with photographs/videos of the issue.
• We will arrange a prompt replacement or refund after verification.

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6. Cancellations

• Orders can be cancelled within 24 hours of purchase.
• Once the order is shipped, cancellation is not possible.